Multi-Unit Heat Pump Retrofit at 33 West Delaware

Replacing Aging
Heat Pumps in Chicago

The project started with our Unilux RHP team’s affiliation with Zack, the chief engineer at 33 West Delaware. He knew of the quality retrofit heat pumps that Unilux RHP manufactured and informed our team that the heat pumps at 33 West Delaware had been in use for 30 years and were running into several issues. Our Unilux RHP team headed to Chicago to restore the residents’ comfort!


Image of 33 W Delaware Building

Issues with Original Heat Pump

The 30-year-old ClimateMaster heat pumps were running into several issues, impacting residents’ home comfort. Residents were experiencing leaks and floods in their suites; the motors had burned out and the units were extremely loud. These issues made it very uncomfortable for several residents to enjoy living in their suites. Our whisper-quiet retrofit heat pumps were the solution 33 West Delaware needed.

Several condo owners contacted our Unilux RHP team, and we were happy to help improve their home comfort with new heat pumps.

Two men looking at old, dirty heat pump illustration
Repair woman infront of a shiny brand new heat pump illustration

Unilux RHP Retrofit Heat Pumps
Becoming Vendor of Choice

We met with the board of directors at 33 West Delaware, and they explained that slow heat pump shipments from their original vendor were another big problem the building faced. If a suite’s heat pump broke down, the board explained that it would take up to 6-8 weeks for the resident to receive another heat pump. This was because of the specific heat pump measurements required to fit into the suites. The board of directors were concerned about how our team would approach this problem and provide faster shipping. The price for the original heat pumps were also very expensive.

To overcome this obstacle of slow shipping speed, our highly skilled team took measurements from the building and agreed to stock our retrofit heat pumps fitting these requirements at our warehouse. This way, residents at 33 West Delaware would never have to worry because we could promptly deliver a heat pump with the building’s specific measurements.

With a solution to all the original heat pump problems, our Unilux RHP retrofit heat pumps were engineered to fit the building, were delivered fast, and featured the lowest price complete heat pump package. Due to this, we became 33 West Delaware’s heat pump replacement vendor of choice.  

Illustration of residents celebrating on couch because of a successful heat pump installation

Resident Reach Out

Our team got the approval from the board of directors to send out a promotion to the residents at 33 West Delaware. The property manager sent a mass email to all the residents promoting our Unilux RHP retrofit heat pumps and encouraging residents to attend our virtual presentation. Our Unilux RHP team hosted a presentation where we explained our retrofit heat pump solutions and spent an hour answering 100 questions!

The residents were excited by our affordable pricing, fast delivery, and the unbeatable quietness of our units. The email and presentation included details for residents to book their own heat pump replacement on our website.

Thermostat on wall illustration

Universe Thermostat for Heat Pumps

The Universe Thermostat is a smart thermostat for heat pumps and fan coils. With a sleek look and advanced features to work seamlessly with your heat pump. You control your settings from your phone, computer or Google Home and Amazon Alexa products – the Universe Thermostat allows you to simplify the way you manage your comfort. The Universe App allows you to control settings like temperature, fan speed and programs wherever and whenever with a click!

Plasma Air Purifier Illustration

Plasma Air Purification in Heat Pumps

The addition of Plasma Air on your heat pump unit neutralizes the contaminated air moving through your heat pump and eliminates airborne viruses by 99% in only ten minutes, improving indoor air quality in residential suites. Customers are thrilled with the ease of installation of Plasma Air and how it compliments their Unilux heat pump systems.

Residents Enjoy their Retrofit Heat Pump
and Restored Home Comfort

Our team installed our retrofit heat pumps in over 40 suites! We worked very promptly, taking under 3 hours to install our customized retrofit heat pumps. We were careful and respectful in each suite and ensured not to disturb the other tenants. During the replacement, residents did not experience much heating or cooling downtime and their installation was a smooth process. Every resident also got our Universe Thermostat and Plasma Air purifier with their replacement.

All the homeowners are now living comfortably in their suites with their new equipment and enjoying their whisper-quiet heating and air conditioning systems. Before leaving each suite, our team addressed all concerns, answered all questions, and educated each resident on their replacement heat pump unit.

The residents also loved our 2-year parts and labour warranty that provided protection for their brand-new heat pump. If any part of the heat pump needs repair, the warranty means residents would pay nothing to receive their repair in the first two years!

Illustration of residents lounging on couch enjoying fresh air from heat pump
Woman in front of a laptop holding a mouse looking at a screen illustration

Book Your Own Heat Pump Replacement

At Unilux RHP, our online booking portal provides an easy and efficient way for our customers to book their own heat pump replacement for all failing and aging systems. Heat pumps can be replaced in under 48 hours. Our professional and skilled installers take under 3 hours to install your heat pump with minimal impact on you. Unilux RHP’s online portal is easy to use, making whisper-quiet comfort only a click away! Enjoy living pleasantly in your suite like the residents at 33 W Delaware with a reliable, quality heat pump that maximizes your comfort.

Book Your Service Now!