Frequently Asked Questions

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Commonly Asked Questions

A heat pump is a heating and cooling system. It consists of an evaporator, a condenser, a four-way valve, reversing valve and a coax compressor.

In cooling mode, hot gas is discharged from the compressor and moved to the coax condenser where the water removes the heat and turns the hot gas into liquid.

This liquid then moves from the condenser into the DX valve where it is vaporized and goes into the evaporator coil, providing cold gas. Once it comes out, it goes back into the compressor and the cycle repeats itself.

In heating mode, the cycle becomes reversed. The condenser acts as the evaporator and the evaporator acts as a condenser. Therefore, in cooling mode you generate hot water and in heating mode you generate cold water. The water takes away the heat from the occupied space and at the same time takes heat away from the compressor.

In a heat pump, the refrigerant line is a carrier. It takes heat from water site to air site, working as a catalyst. Thus, the refrigerant is a carrier of heat from one location to the next.

Heat pumps are an environmentally friendly solution to heat and cool your home. Heat pumps in your building use up less energy as whole because they do not burn fossil fuels and therefore are more sustainable.

At Unilux RHP, we care about our carbon footprint and are taking responsibility to manufacture sustainable heat pumps. We do this by using the highest-quality, energy efficient motors in all vertical heat pumps. These state-of-the-art ECM motors save energy and our planet.

Installing the correct size heat pump is very important. A unit that is too small for your home will struggle to efficiently heat or cool the space. A unit that is too large for your home will use more energy. Therefore, it is crucial to pick the right size heat pump that fits your place.

This is no problem for Unilux RHP as our trained installers understand heat pumps inside and out and can find a heat pump that best fits our customer’s needs. We always try our best to match the existing heat pump size for the best performance and replacement installation.

Unilux RHP provides North America’s lowest price complete heat pump package.

The cost of a heat pump starts at $3,975.

You also have the option to include accessories with our heat pumps such as the Motor/Blower, Stainless Steel Drain Pan and Universe Smart Thermostat to ensure critical components of your heat pump are brand-new.

Therefore, Unilux RHP heat pump replacements provide the best complete package at the lowest price.

We recommend inspecting your heat pump and changing filters every 2-3 months.

Residents need to see how dirty their filter is and if they are not comfortable with it, change it. If residents can see the drain pan, they should visually inspect it to look for any blockages.

However, only a certified technicians should be providing maintenance on heat pumps to ensure the best performance. Our technicians can perform preventative maintenance, so your heat pump keeps providing the utmost comfort for your home.

These tune ups can boost the performance of your heat pump and ensure your unit is energy efficient.

If you are having a problem with hot or cold air not blowing into your home, your heat pump is likely having one of the following problems:

  • Low refrigerant charge
  • The air filter is dirty
  • Your vents are dirty
  • You have a problem with your thermostat
  • Compressor and valve failure

Our Unilux RHP HVAC technicians should be able to fix any of these problems easily and quickly.

There are a few reasons why your heat pump could be making weird noises.

These include compressor issues, debris has fallen into the area, bent fan blades on the heat pump or worn-out electrical components.

To prevent these issues, heat pump maintenance is suggested. If you are currently experiencing any of these issues, contact us.

The average lifespan of a heat pump is between 10-14 years.

After this time, your heat pump unit must be replaced to continue to heat and cool your home efficiently.

  • Heat pump unit is at the end of its useful life (10-14 years old)
  • Constant need for repairs
  • Strange noises from your heat pump system
  • Inconsistent heating and cooling around your home
  • Spikes in energy bills
  • Humidity problems

When your heat pump needs frequent repairs, individual components are failing or it has reached the end of its useful life, the best solution is to replace your heat pump.

Instead of replacing each component within the heat pump – which is an expensive process – opting for a replacement can save you money.

A failing heat pump can drain your wallet, evidence of this can be seen on your utility bills. Replacing your heat pump will increase energy efficiency and enable you to cut down your costs!

Additionally, replacing your heat pump will improve indoor air quality because a replacement will remove 10-14 years of built up.

By replacing your old, dirty equipment full of dust, dirt and contaminants with a new clean heat pump, the air that is brought into your home is cleaner.

Therefore, a replacement can improve the comfort in your home by upholding our high standard for clean air.

At Unilux RHP, replacing an old heat pump system has never been easier. Unilux RHP’s online portal is easy to use, making whisper-quiet comfort only a click away!

All you need to do is click on “Book your service now” and our professional and highly skilled technicians will come to your door within 48 hours to replace your unit with minimal impact to you.

Your comfort is our priority; therefore, we make heat pump replacement as efficient as can be!

Actual Process:

After booking your heat pump replacement, we will have a skilled technician come to your suite within 48 hours. They will perform your replacement within a couple hours and answer all your questions and concerns throughout the process.

On site, we will have everything measured and we will find your heat pump to begin our replacement.

We will first remove the white access panel then the interior metal baffle. This will allow us to open the cabinet to see the interior components and start our replacement.

Next, we will disconnect the water and power connections. This ensures there is no leaks when we remove the heat pump. Then, we pull the refrigeration chassis out of the cabinet to begin our deconstruction.

After the removal of the chassis, we will take a different approach based on what your needs are.

If you have bought accessories along with your heat pump, we will begin by removing the existing accessories, such as the blower or controls, and replacing it with new ones and then replace the chassis. If you did not get accessories, we will just replace the chassis.

Finally, we start to rebuild everything back again by putting the new chassis into the cabinet, hooking up the electrical and water connections, and testing your heat pump to ensure it works!

When the tests meet our standards, we will put back the interior baffle and access panel. If you have purchased a thermostat, we will install that after we have completed your heat pump replacement.

Lastly, before we leave your suite, we will clean up our workspace, walk through the proper operations of your unit, and provide you with installation manuals and documents to ensure you are educated and satisfied with your replacement!

Yes, new thermostats will work with your heat pump. The best thermostat on the market is the Unilux Universe Thermostat. The Universe Thermostat is our first smart thermostat for heat pumps.

With its sleek look and advanced features to control your HVAC settings from your phone, computer or Google Home and Amazon Alexa products, we are simplifying the way you manage your comfort.

Yes, a heat pump replacement will save you money!

When you choose to replace, you will be saving money as replacing individual components is more expensive then replacing the whole unit.

When you keep replacing individual part on your heat pump instead of the entire unit you create a “Frankenstein” unit. The problem with this is you will have an assortment of different parts that are not only costly, but not even proven to work together. Hence, opting for a replacement will ensure proven results on efficiency of the unit and save you money in the long term.

The updated motor and blower as well as new wiring and electronic controls will ensure your new heat pump lasts longer and your money stays where it belongs, in your pocket.

At Unilux RHP, we believe quality is of the utmost importance. That is why our heat pumps are designed by some of the industry’s best engineers and use the highest-quality components, including motors, compressors, and valves.

They are designed for whisper-quiet operation for complete homeowner satisfaction and all our heat pumps are ETL & CSA certified for quality and safety. In our facility, each heat pump undergoes a 5-point quality control inspection on the line to offer the highest standards.

Other Questions to Consider:

Yes! Once you have been accustomed to all the comforts of a heat pump, it is best to stick with a similar system and replace it with a new heat pump. Residents are typically limited to the system the building already offers. Therefore, if your building has a heat pump, you will replace that unit with a heat pump.

Yes! Top of the line heat pump systems sold by Unilux RHP feature state of the art air purification systems.

Unilux RHP heat pumps are made in Canada and manufactured in our rapidly expanding manufacturing facilities across the GTA, totaling over 100,000 square feet of manufacturing space.

Manufacturing better quality heat pumps is very important to us, that is why each Unilux RHP heat pump undergoes a 5-point quality control inspection in Woodbridge, ON to ensure the highest quality.

Unilux RHP has a 2-year parts and labour warranty on all heat pump components such as:

  • Chassis
  • Valves
  • Hoses
  • Compressor (5-year part warranty)
  • Blower
  • Motor
  • Controls
  • Thermostat

 All parts and labour are covered for your peace of mind. We will show up, replace, and repair the part at no cost to you.

Unilux RHP ensures the highest quality heat pumps by using the best components, designed, and built by some of the industry’s best engineers and manufactured in our 100,000 square feet facility where each heat pump undergoes a 5-point quality control inspection.

Unilux RHP uses the best compressors, which are enclosed in Unilux RHP-designed noise cancelling boxes to deliver whisper-quiet comfort.

A heat pump is a refrigerant compressor heating and cooling based system, whereas a fan coil is a hydronic heating and cooling based system.

This means that heat pumps can provide on demand heating and cooling 24/7 while isolated in your suite, but a fan coil has limited heating and cooling abilities based on having 4-pipe or 2-pipe.

A 4-pipe system can provide year-round heating and cooling, while a 2-pipe system can only heat or cool in specific months. Hence, in this way a fan coil is more limited in heating and cooling than a heat pump.

Furthermore, heat pumps and fan coils have different levels of building integration. Heat pumps are more individual to the suite; whereas fan coils are more integrated with the rest of the building because of the building wide water network the boiler and chiller use to operate the fan coil.

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